Administrative assistant

Development of the Administrative Support Occupations Skill Standards was a collaborative venture of VTECS and Professional Secretaries International (PSI). The purpose of this publication is to convey the skills and knowledge identified as essential to the job performance of administrative support professionals. It is intended to assist individuals, training providers, and employers.


Skill standards help individuals considering a career in this area to match their personal knowledge, abilities, and interests to the knowledge and skills required of successful administrative support professionals.

Training Providers

Skill standards establish a clear set of performance expectations that help both educators and trainers in the design, development, and delivery of student recruiting strategies, appropriate curriculum, and training consistent with industry needs.


Skill standards provide a basis for management in making decisions on recruiting, hiring, training, assigning, compensating and promoting employees.